Welcome to the Rawlings Sport Baseball Shop FAQ page! We’re dedicated to providing baseball and softball enthusiasts with top-quality equipment and exceptional service. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Questions

What types of baseball and softball products do you offer?
We specialize in a wide range of baseball and softball equipment including bats, balls, gloves, catcher equipment, batting screens & cages, apparel, and accessories. Our product line caters to players of all ages and skill levels.
Are your products suitable for both youth and adult players?
Yes! We carry equipment for all age groups, from youth leagues to adult recreational and competitive play. Our product categories include specific sections for different age groups and skill levels.
How do I choose the right size for apparel or equipment?
Each product page includes detailed sizing charts and recommendations. If you need additional assistance, our customer service team can help you find the perfect fit for your needs.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and speed up future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] within 24 hours of placing your order. We’ll do our best to accommodate your request.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure encrypted channels to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and never store your complete credit card details on our servers.
Why was my credit card declined?
There are several reasons a card might be declined, including insufficient funds, incorrect information entered, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

Shipping & Delivery Questions

Where do you ship?
We ship worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. If you have questions about shipping to your specific location, please contact us.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: via EMS for orders over $50, delivered within 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. During peak seasons, processing may take slightly longer, but we always strive to minimize delays.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor your shipment’s progress right to your doorstep.
What should I do if my package is damaged upon arrival?
Please contact us immediately at [email protected] with your order number and photos of the damaged package/items. We’ll work quickly to resolve the issue.

Returns & Exchanges Questions

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your order. Items must be in original condition with all tags attached and in the original packaging.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with instructions and a return authorization number.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
Yes, we can exchange items for a different size or product. Please contact us for assistance with exchanges.

Still Have Questions?

Our customer service team is here to help! Contact us at [email protected] or visit our store at:

154 Boca Lagoon Dr, Panama City Beach, US 32408

We’re committed to helping you perform at your best, inning after inning!