At Rawlings Sport Baseball Shop, we stand behind the quality of our baseball and softball equipment. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Timeframe
You may return or exchange most items within 15 days of receiving your order. All returned items must be in new, unused, and original condition with all tags and packaging intact.
How to Initiate a Return or Exchange
Please follow these steps to process your return or exchange:
- Contact Our Customer Service Team: Email us at [email protected] within 15 days of receipt of your order. Please include your order number and reason for return or exchange.
- Receive Authorization: We will provide you with a Return Authorization Number (RMA) and instructions on where to send your item.
- Ship Your Item: Carefully package the item in its original packaging and include all original documents. Ship the item to the address provided. We recommend using a trackable shipping service.
- Inspection & Processing: Once we receive and inspect the returned item, we will process your refund or exchange.
Refund Information
Timing: Refunds will be processed within 5-7 business days after we receive and approve your return. The timing for the credit to appear in your account will depend on your bank or credit card company’s policies.
Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping fees are non-refundable.
⚠️ Important Note: Non-Returnable Items
For health and safety reasons, the following products are final sale and cannot be returned or exchanged:
- Adult Apparel & Clothing (as listed in the website menu under “Adult” and “Clothing & Apparel”)
- Catcher Equipment (e.g., masks, chest protectors, leg guards)
- Any item that has been used, altered, or is not in its original condition.
Return & Exchange Request Email Template
To make the process easier, you can use the template below to request a return or exchange.
Subject: Return/Exchange Request – Order #[Your Order Number]
Email To: [email protected]
Dear Rawlings Sport Baseball Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
- Order Number: [Your Order Number]
- Product Name(s): [Name of the product(s)]
- Reason for Return/Exchange: [Please specify your reason here]
Please provide me with a Return Authorization Number and the shipping address for the return.
Thank you,
[Your Full Name]Exchanges
If you need a different size or color, we will process the exchange once the original item is received and inspected. If the requested item is not available, we will issue a refund to your original payment method.
Questions?
If you have any questions about our returns and exchanges policy, please contact our friendly customer service team at [email protected]. We’re here to help!